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FAQs

Frequently Asked Questions

Is your jewelry hypoallergenic? 

Yes, all of our earring posts are made of either solid 14k gold, or sterling silver dipped in 14k gold or rhodium (depending on color). Our other jewelry is made of a variety of high-gradematerials and metals including 14k gold and sterling silver. Please see exact materials listed under each item. 

How will my jewelry arrive?

Your Pavoi jewelry will arrive individually wrapped in a stunning sapphire pouch and gift box. We recommend using the pouch when traveling with your jewelry.

How should I store and care for my jewelry?

We recommend giving your jewels occasional breaks from wear, and storing them in a jewelry organizer. Our suede pouches are perfect for traveling with your jewelry. To ensure a long lasting finish on your jewelry, please avoid contact with moisture and liquid cosmetics—this includes body oils, lotions, sunscreen, or makeup. We recommend taking your jewelry off before showering, bathing, or swimming. 

I’ve noticed you sell different types of pearl earrings and necklaces. What is the difference?

All of our pearls are special but they do have some differences. Our Mother of Pearl jewelry are imitation pearls, which have the look and feel of real pearls but at a fraction of the price. They’re great for traveling! Our Premium Pearls are hand-selected freshwater cultured pearls, which are 95% blemish free and have a really high luster. Finally, our Ultra Premium Pearls are Japanese Akoya, which come from a completely different oyster that gives even more luster and shiny finish. Most of our consumers prefer our Mother of Pearl or Premium Pearl, but we have found real pearl lovers enjoy the Ultra Premium Pearl. 

What are the differences in sizes for pearl earrings, brilliant stud earrings, or pearl necklaces?

Our most popular stud size is the 8mm; they’re perfect for an everyday, classic look. We recommend the 5mm for the minimalist who prefers a more understated look. This is also a great option for a younger consumer. Our 10mm is for those who like to make more of a statement with their jewels. 

Our two most popular pearl necklace sizes are The Pearl Choker, 14-16 inches long, and The Princess Necklace, 17-19 inches long. The Pearl Choker compliments almost any neckline and can be worn both day and night. The Princess Necklace is the most common length of pear necklaces. It works best with crew and high necklines, or deep plunging necklines. This is considered the classic pearl necklace length, which makes it the best choice if you’re unsure about which to buy.

Which carrier do you use for shipping?

We ship all U.S. orders through USPS, FedEx, and UPS.

How will I know when my order has been shipped?

Once your order has shipped, we will send you an email with shipping confirmation and a tracking number. 

Do you ship internationally?

Unfortunately at this time we do not offer international shipping.

Do you ship to Hawaii and/or Alaska?

We do ship to both Hawaii and Alaska, however we are unable to offer expedited shipping at this time.

Do you accept returns?

We accept returns on any unworn merchandise within 30 days of the ship date. If your jewelry arrives unsatisfactory, we will replace your order immediately free of charge.

Who do I contact about a return or replacement?

Please email info@pavoi.com for questions about a return or replacement. 

Do you offer any type of warranty for your jewelry?

Yes. We offer a warranty on all of the jewelry purchased from our website, within 120 days, or 4 months, of purchase. The jewelry must be purchased directly from this website, and will not be eligible for warranty if purchased through a third-party site. 

How can I figure out what to wear with my jewelry or what type of gift to buy?

Our team of in-house stylists is here to help you! Whether you have an outfit but can’t figure out which jewels to pair with it, you’re unsure what earrings to pair with your necklace, or you need help picking out a gift, we have a full team of jewelry experts and experienced stylists ready to assist you with any accessorizing needs! 

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